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Senior Java Product Support Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

CMS Support is looking for candidate for providing L2 WW product support for the HP CMS DVS(Digital Video Services) product portfolio. The DVS L2/L3 product support engineer will be part of the world wide support team providing 24X7 support for WW customers for Telco Analytics product portfolio.Roles and Responsibilities Provide technical support to internal and external customers and resellers via HPE trouble tracking tools like QUIX/SPARKS Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of Telco Analytics product source code and make and deliver defect fixes and patches with acceptable level of quality.Participate in problem diagnosis or isolation, driven by the remote support organization.L2/L3 Support engineer should follow all the source code management, review and documentation update to adhere to the processes Provide workaround and defect fixes within SLO when problems arise in the customer s lab or live network environment.Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures. Candidate will be part of a 24x7 on-call support roster. Key Knowledge areas and experiencePrimary SkillsVery good analytical and problem resolving skills to identify and resolve the product problems quickly.Good knowledge on programming technologies like Java, J2EE and JBOSS.Knowledge on REST & SOAP based web services and SOA architecture.Basic Knowledge on HTML5 and JavaScript.Good Knowledge on the Linux environment.Strong interpersonal and communication skills achieving personal and group productivity through networking and teamwork.
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 5-10


Application Programming | Network Administration | Software Engineer | System Administration
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