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Senior Manager - Call Centre, Rural Lending

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  • Banking & Finance
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Job Details

1) Will be responsible for campaign management of all the products and channels in RL(Inbound, Outbound) in line with the business strategy2) Campaign monitoring, identifying and filling gap in campaign plan vs. actual3) Monitoring and suggest corrective action for Data penetration in various segments Data allocation and cooling off between different products & campaigns Segment mix in acquisition Segment performance4) Design and execute promotional campaigns to increase conversion5) Identify ways to increase productivity per caller at Call Centre6) Understand segment behavior and performance to optimize conversion7) Work with BIU & Risk team to increase offer pool8) Designing matrices to track campaign performance9) Engage in analysis relating to delinquency, and viability of the segmentSystems Understanding & Data Analysis Understanding of & Finnone is a must Data extraction from various sources and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT team for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skillsBasic qualificationsShould have 6 -8 year of experience in lendingPrior experience in a product/Analytics/Risk role in retail lending would be added advantage.Should have a MBA / Post Graduate Degree Should have collaborative work style to engage with peers & colleagues across the company.Should have excellent communication skills along with strong presentation and data analytics skills.Excellent Team Management & Interpersonal Skills.Exceptionally high motivational levels and need to be a self-starter.
Degree: CA (Chartered Accountant) | MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-8


Credit Control & Collections | Finance/Budgeting | Financial Analysis
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