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Senior Manager - Customer Life Cycle Management

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  • Banking & Finance
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Job Details

Work jointly with analytics team and partner to meet Customer Life Cycle project requirements.Maintain and track customer lifecycle project timeline and project initiative.Analyse data cuts to identify key customer insights across customer segments and customer profiles.Data extraction from various sources and analysis in congruence with the project requirements.Conduct surveys with internal team and BFL customer to validate emerging trends in customer life cycle projects.Prepare Design of experiment on pricing, channel & products for all product types and based on findings validate and recommend refinements.Initiate request and coordinate with IT team for implementation of customer life cycle project on DataMart, SFDC & Experia across organization.Continuously monitor and track life cycle project post implementation to refine and improve output accuracy.Basic qualifications-Should have overall 4-7 year of experience in wealth / lending / financial services-Prior experience of minimum 1 year in Data Analytics, Project --Management, Product management or Consumer Behaviour is must-Management degree from a reputed business school -Basic understanding of Salesforce & Finn-one required- Should have excellent communication and presentation skills.-Should have understanding of the nuances and dynamics of large financial services businesses-Should have collaborative work style to engage with peers & colleagues across the company.Should have strong data understanding and analysis skill set.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-7


Accounting/Financial Products | Direct/Commission Sales | Relationship/Account Servicing | Retail Sales
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