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Senior Manager / Deputy General Manager

Bengaluru, KA
Job Code:
  • Auto Industry
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Job Details

Field technical support Over all in-charge for all Technical Support to field team, Coordination with IJV/ VBI / VBC for solution of technical complain, Analyze Product Concern reports, Tech Failure Analysis Report (TFARs) and ARGUS queries for Trucks & buses coming from regions. Interaction with Original Equipment suppliers for technical information and trainings Give solutions, Support in Goodwill Claims Management, Conducting review meetings with IJV / VBI / OE Suppliers and escalate in case solution is not possible. Post Sales Service / Customer Compliant Report Seek input from regional teams, monitor product performance, recommend solutions for service issues, report persistent product failure technical issues to MQR / IQJ and evolve solutions. Warranty & Service Administration Collate all inputs for warranty budget in consultation with Sweden, monitor variance, take corrective action for control, settle dealer warranty claims / disputes, suggest remedial measures for reduction of warranty costs & rejection, recommend claim approval based on goodwill considerations, plan & direct recall campaigns in order to ensure adherence to Volvo policies on warranty & product recall issues. People Management Provide a conducive and proper working atmosphere for reportees, ensure adherence to organizational values and conduct, resolve employee grievances in order to develop a capable and motivated team of professionals.CompetenciesExcellent Communication & Presentation Skills Very good understanding of technical Know-how and commercial automobile business environment Good in multi-tasking, process orientation, analytical skills Behavioral Skill # Strong Customer Focus, Good Team Player Should possess good leadership skills
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 15-20


Production Management | Production/Manufacturing/Maintenance | Service and Repair
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