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Senior Manager Operations and Service - COS office

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  • Banking & Finance
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Job Details

Job duties and responsibilities Create and manage detailed BAU Metrics for Operations, Service and PMO units Publish performance reports with exceptions highlighted on agreed frequency for Opeartions unit Work along with PMO team to create and maintain detailed list of deliverables with Business, Departmental and System segregation Review the requirements and help in prioritization of items at BFL level along with Head PMO Maintain a detailed tracker on Customer Service framework with daily dashboards and exception reporting across service queues Oversee the resource/agent planning of Ops/Service partner. Monitor and Publish resource hiring /Ramp up strategy basis business requirement HR spoke for the development of staff to maximize improvement of skills and to provide for cross training Create a strong frame work for Ops and Service Internal customer support with businesses VOC published on agreed frequency Scope, plan and execute multiple quick-turnaround projects as initiated by COO s office Work with appropriate stakeholders, including outside parties, to identify new opportunities or completion of existing engagements Active part in developing and delivering the LRP and AOP strategy along with follow-up on the deliveriesBasic qualifications MBA/Post Graduate Degree 5+ years experience in lending business with 2+ years in Operations/ Service / Banking Technology orientation and attitude to challenge status-quo. Project management skills with exceptionally high motivational levels and need to be a self-starter Proficiency in MS Office Negotiation Skills & influencing skills with Excellent Communication Good team player with a bent of mind for technology and Problem Solving
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-10


Application Programming | Project Leader/ Project Manager
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