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Senior Manager- Service Delivery Service Excellence

Kolkata, WB
Job Code:
  • Manufacturing & Production
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Job Details

Key Result Areas/AccountabilitiesSupporting ActionsIdentify the processes and define the scope of Service Delivery audit to ensure process and regulatory compliancePrepare check list and risk assessment of each processAnalyze internal and external audit findings, along with regulatory requirement to define criticality and priority of audits Perform filed audit at circle locationto highlight deviations/ weaknesses to drive compliance Identify Process weakness & high light the deviations & errorsReview the findings with circle management team for immediate action and compliancePrepare Executive summary and Risk assessment for ready reference to ManagementEnsure closure of action plan within specified timeline on the basis of audit findings to maintain and improve scoresCo-ordinate & facilitate circle team for implementation of agreed action plan Monitor the progress of the agreed action plan for timely closures.Validate the closure of action plan from previous audits by random samplingRecommend process correction/Process Revision on the basis of audit findings to improve scoresIdentify high impact Process correction/Process Revision/ Revenue implication/Cost impact/any other change for improvementEnsure timely implementation of the inputs arising out of process audits.Identify opportunities of cost saving / revenue leakage to service customers at an optimal costValidation and Compliance check of service Delivery vendors / systemsEnsure Internal audits by circle SE team as per defined timelines to drive complianceSupport the circle SE team in completing the audits as per the calendarPeriodic review with circle SE audit team to ensure timely closure of action plan and corrective action
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Audit & Risk | Chartered Accountant/CPA | Company Secretary | Taxation
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