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Senior Network Operations Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

ResponsibilitiesImplement and maintain advancements to Intuits corporate and customer-facing network solutions (including patching, upgrades, version control)Monitor and respond to alertsUpdate all documentation and templates associated with new designs and implementation plansCoordinate vendor services and scheduled failover testing of network equipment (Network, WLAN)Ensure that acquired legacy applications conform to Intuit network standards while meeting the needs the application was designed forProvide 2nd tier support for troubleshooting/resolving customer network issues and escalating to 3rd tier and vendors as necessaryRecommend technical networking process and procedural improvementsReview and understand industry IT trends and best practiceBuild positive relationships with Carrier vendors in support of Intuit s clientsManage ongoing entries into key inventory and service request systemsDocument resolutions of customer callsEnsure that quality service is provided to customers and that service changes are informed by customer feedbackEnsure the timely resolution and documentation of all callsInvolved with and responsible for elements of the ITIL Service Operations L2 Support (incident, change, problem, availability, capacity, service continuity management, etc.)IT experience LAN/WAN/WiFi/VPN engineering experience in a Global Enterprise Environment. Experience with Cisco, Brocade Routing and Networking equipment, Cisco and Aruba Wireless LAN, Palo Alto UTM, F5 Load Balancers a plus. Experience on Switching Platforms Experience supporting, operating and maintaining networking solutions. Minimum of 4-5 years in the networking/telecommunications industry. Experience with technical project management and engineering skills are preferred. Excellent customer service focus and analytical problem solving abilities. Strong interpersonal, written, and oral communication and presentation skills. Highly self-motivated and directed, with keen attention to detail. Ability to thrive in a fast-paced environment and prioritize tasks, shift priorities as needed and maintain schedules
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


Network Planning | RF Engineering | Switching/Router
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