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Senior Processing Officer

Chennai, TN
Job Code:
  • Banking & Finance
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Job Details

Core ResponsibilitiesProcess customer instructionsTrack and Work within the required productivity and error limitManage different work queues and assist with the production of department MIS and reportingKey Metrics ReportingDay-to-Day ResponsibilitiesVerify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated timeframes, if requiredFollow through tasks and take ownership to ensure they are completed to the required standardsAdhere to policies, standard framework decided stated by the company to meet client needLiaise with branch staff to clarify, highlight deficiencies, rectify incomplete instruction and escalate to the Team Manager as appropriateKey DeliverablesEnsure day to day operations are performed and SLAs are met as per agreed for all businessesTimely and accurate processing and customer resolution Qualifications Education Bachelors/MBAExperienceGraduate with minimum 3 years of experience in banking operationsExposure to Funds Transfer/Loans/Investment Operations would be preferredExposure to AML and KYC documentation would be an added advantageSkillsFlexible to work in any shiftExcellent written and spoken English skillsStrong and proficient in knowledge source to help guide and navigate associatesExtensive knowledge of risk and controls to resolve first level escalated inquiriesProficiency in typingDemonstrates collaborative competency Timely escalation on incomplete/delayed processing
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


Finance/Budgeting | Financial Analysis | Funds Management | Investment Banking
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