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Senior Product Manager - Assisted Services

Bengaluru, KA
Job Code:
  • IT
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Job Details

Responsibilities Build awesome customer service products for the largest enterprises in the worldInteract with customers and prospects to define market requirements, and translate these requirements into product requirements that the engineering team can deliver within specification, on time, and within budget. Work closely with various stakeholders including other Product Managers, Speech Scientists, Data Scientists, Client Services, Sales, Marketing, and User Experience teams to define new product features and initiativesOwn the Product Roadmap for key products and solutions in the portfolio Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and prospectsWork closely with User Experience teams to envision and create the next generation of user interfaces for customer service Collaborate with Engineering to prioritize, execute and launch key products and solutionsCreate and deliver sales training for the direct sales force Perform market research and competitive analysisDevelop and implement a company-wide go-to-market plan, working with all departments to execute. Analyze potential partner relationships for the productSpeaking engagements at leading industry forums RequirementsBachelor s degree in Computer Science, Electrical Engineering, or related field4-5 years of product management experience with overall industry experience of 10 to 12 years Experience with Enterprise Customer Care solutions including online and mobile chat solutionsStrong understanding of online Customer Care and Online technologies. Experience with contact center technologiesExperience with data warehouse, reporting, and analytics Strong analytic and strategic thinking skillsExcellent written and presentation skills Ability to collaborate actively & effectively on multidisciplinary teamsAbility to thrive in a fast-paced, rapid growth environment Demonstrated experience of developing products from concept to launchA team player with passion, initiative, and leadership ability PlusesMBA degree Experience with analytics and reporting for enterprise productsExperience working with agile software development methods Experience with enterprise web technologiesExperience in a SaaS or packaged software company Familiarity with CRM solutions
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-5


Application Programming | Database Administration (DBA) | ERP/CRM | Software Engineer
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