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Senior Product Manager - Assisted Services

Bengaluru, KA
Job Code:
  • IT
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Job Details

Build awesome customer service products for the largest enterprises in the world Interact with customers and prospects to define market requirements, and translate these requirements into product requirements that the engineering team can deliver within specification, on time, and within budget.Work closely with various stakeholders including other Product Managers, Speech Scientists, Data Scientists, Client Services, Sales, Marketing, and User Experience teams to define new product features and initiatives Own the Product Roadmap for key products and solutions in the portfolioSpecify market requirements for current and future products by conducting market research supported by on-going visits to customers and prospects Work closely with User Experience teams to envision and create the next generation of user interfaces for customer serviceCollaborate with Engineering to prioritize, execute and launch key products and solutions Create and deliver sales training for the direct sales forcePerform market research and competitive analysis Develop and implement a company-wide go-to-market plan, working with all departments to execute.Analyze potential partner relationships for the product Speaking engagements at leading industry forumsRequirements Bachelors degree in Computer Science, Electrical Engineering, or related field 4-5 years of product management experience with overall industry experience of 10 to 12 yearsExperience with Enterprise Customer Care solutions including online and mobile chat solutions Strong understanding of online Customer Care and Online technologies.Experience with contact center technologies Experience with data warehouse, reporting, and analyticsStrong analytic and strategic thinking skills Excellent written and presentation skillsAbility to collaborate actively & effectively on multidisciplinary teams Ability to thrive in a fast-paced, rapid growth environmentDemonstrated experience of developing products from concept to launch A team player with passion, initiative, and leadership abilityPluses MBA degreeExperience with analytics and reporting for enterprise products Experience working with agile software development methodsExperience with enterprise web technologies Experience in a SaaS or packaged software companyFamiliarity with CRM solutions
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-5


Application Programming | Database Administration (DBA) | ERP/CRM | Software Engineer
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