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Senior Product Manager - Assisted Services

Bengaluru, KA
Job Code:
  • IT
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Job Details

Build awesome customer service products for the largest enterprises in the worldInteract with customers and prospects to define market requirements, and translate these requirements into product requirements that the engineering team can deliver within specification, on time, and within budget.Work closely with various stakeholders including other Product Managers, Speech Scientists, Data Scientists, Client Services, Sales, Marketing, and User Experience teams to define new product features and initiativesOwn the Product Roadmap for key products and solutions in the portfolioSpecify market requirements for current and future products by conducting market research supported by on-going visits to customers and prospectsWork closely with User Experience teams to envision and create the next generation of user interfaces for customer serviceCollaborate with Engineering to prioritize, execute and launch key products and solutionsCreate and deliver sales training for the direct sales forcePerform market research and competitive analysisDevelop and implement a company-wide go-to-market plan, working with all departments to execute.Analyze potential partner relationships for the productSpeaking engagements at leading industry forumsRequirementsBachelors degree in Computer Science, Electrical Engineering, or related field4-5 years of product management experience with overall industry experience of 10 to 12 yearsExperience with Enterprise Customer Care solutions including online and mobile chat solutionsStrong understanding of online Customer Care and Online technologies.Experience with contact center technologiesExperience with data warehouse, reporting, and analyticsStrong analytic and strategic thinking skillsExcellent written and presentation skillsAbility to collaborate actively & effectively on multidisciplinary teamsAbility to thrive in a fast-paced, rapid growth environmentDemonstrated experience of developing products from concept to launchA team player with passion, initiative, and leadership abilityPlusesMBA degreeExperience with analytics and reporting for enterprise productsExperience working with agile software development methodsExperience with enterprise web technologiesExperience in a SaaS or packaged software companyFamiliarity with CRM solutions
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-5


Application Programming | Data Warehousing | Software Engineer
Applying for this job will take you to an external site


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