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Senior Project Manager - Global Production Support,Windows

Chennai, TN
Job Code:
  • Banking & Finance
  • IT
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Job Details

Roles & ResponsibilitiesEnsure all L2 Batch Cycle SLAs and Application Support deliveries are met.Play an Incident Manager/Crisis Managerrole, when major issues encountered. Manage, communicate and handle end to end issue.Collaborate with other teams upstream, downstream, development/product team and business as required to handle issues and situations.Provide strategic direction and lead support specific projects, such as Incident Reduction, Batch Cycle Optimization, Disaster Recovery Planning & Execution and Holiday Processing etc.Report on daily issues and SLA breaches to management.Plan, engineer and implement robust and cost-effective computing environments, exploiting emerging technologies to provide compelling client solutions to our business usersAdvise, collaborate, and tech lead support teams.Guide, mentor L2 team members when working on issues and day to day activities.Innovate and encourage other team members to innovate and see new ways of handling things better.Define, follow and encourage L2 process is followed by self and team members.Responsible for performance management of production support associates in the US and India.Shift 200pm 1100pm Candidate DescriptionExpert in setting up and managing L2 production support team.Knowledge in Windows, ASP.NET, Webservices, PL-SQL or any of the RDBMSHands on experience in Production Support environment.Experience in planning, engineering, designing, delivering, supporting and maintaining applications.Experienced in all operational and engineering responsibilities of maintaining and supporting end-user environment that contains a mixture of Hosted Virtual Desktops, Blade Workstations, physical hardware and Terminal ServersSignificant Troubleshooting Knowledge and problem solving techniques.Solid understanding of standard client/server, networking, and Internet fundamentals.Demonstrated project management Web ServicesMVC Design PatternOracle, SQL and relational databasesVisual Studio 2015ASP.NETUnix / Linux (nice to have)Unix Shell Scripting (nice to have)4+ years of financial services experience, preferably in Institutional Brokerage, Alternative Investments and Customer Account Management areasBehavioural attributesStrong communication and inter-personal skillsDemonstrated leadership in developing and propagating best practices for management of enterprise systems through the full lifecycle from planning to retirementDemonstrated ability to manage and direct senior professionals, and to provide coaching and mentoring to help them realize their potential and to maximize their value to the organizationClear and innovative thinker, with excellent collaboration and communications skillsEffectively deals with ambiguitySelf-motivated with a high degree of intellectual curiosityPrepares for and adjusts to changes in operating environment
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 13-15


Application Programming | Business/Systems Analysis | Database Administration (DBA) | Project Leader/ Project Manager
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