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Senior Software Engineer

Bengaluru, KA
Job Code:
  • Miscellaneous
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Job Details

Create automated deployable scripts to post the product on SaaS/Cloud environment Proactive monitoring of Cloud/SaaS environment and product parameters Work on incidentsraised on Suite of products and resolve them by adhering to support SLA Own and execute day-to-day operations including scheduled and adhoc maintenance of the production system Collaborate within support group and other organizations of Altisource to provide quality service to both internal and external customers Contribute to efficiency and effectiveness of the business through excellence in execution Achieve career growth and professional development by building individual and team capability Be an advocate of change to improvise operations and business continuously Work closely with product engineering teams on technical design issues and product changes Drive efforts to improve Support SLA for supported products Responsibilities Product Maintenance & Support Responsible for providing technical support Own and execute automation (deployments, alerts & notifications, self-service components etc) Own and execute both reactive and proactive maintenance activities on production environments Ensure high availability (100%) and zero downtime between upgrades/redeployments Work and resolve reported product and production issues Operations Effectively communicate status, metrics and issues on a regular basis Act as mentor and role model for support engineers; provide direction to others, review solutions and articles Actively participate in knowledge sharing and knowledgebase creation Develop technical knowledge base of repeated and complex issues Understand business issues and technical problems, and come up with smart, solutions for the same Should be able to complete assigned tasks in a timely & efficient manner Effective Communication Manage customer escalations and recognize when to solicit additional help Participate in highest-level technical discussions with product teams to resolve product issues and represent customer segments. Focus is on future need Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the manager Utilize effective verbal/written skills to communicate with customers and peers Make effective technical presentations Product Improvements Participate in product releases through release document review, deployment, setting up and configuring environments Participate in architecting and deployment of new features in the product Continuously contribute to product enhancement both from business and technical perspectives Qualifications Skills Must possess strong problem solving capability and troubleshooting skills Strong hands-on experience in debugging and /or developing Java based webapplications deployed on SaaS/Cloud Strong hands-on experience with multiple Java application/web servers including configuration, deploying and debugging Experience in performance tuning & resolving production issues on web servers, application servers, network and/or database servers Strong OS internal skills (Linux) Understanding of the large scale server side deployment architecture. Exposureto server/storage clusters and scalability issues Understanding of, and exposure to, cloud and SaaS technologies and applications, including automated provisioning, deployment and monitoring of cloud/SaaS applications Exposure to working on high volume data driven applications Ability to quickly learn and stay current with new technologies, product features and their architecture Ability to work in a high-paced dynamic environment with broad level requirements, deadlines, pressures etc Need to have excellent communication and cross-boundary collaboration skills Highly motivated, a Go-Getter who needs very little or no supervision.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 5-7


Application Programming | Database Administration (DBA) | Quality Assurance/Testing | Software Engineer
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