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SENIOR SOFTWARE ENGINEER - CUSTOMER SUCCESS


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
20-11-2016
Job Code:
58283187
Categories:
  • IT
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Job Details

Engage with at least one customer as a Customer Champion to understand the customers Pega implementation landscape and strategic technical requirements and convert these into projects / POCs that the team can implement. Ensure customer success and PRPC technology radiation across the customer s departmentsParticipate in early assessment of latest versions of PRPC using customer applications and viewpoint to provide qualitative feedback to product engineering team on improving the productUnderstand customers pain points with Pega technology and provide feedback to PRPC Engineering and frameworks teams.Work as part of a distributed team to design, develop, implement, and maintain high-quality technical solutions ensuring that the functional and technical architecture of the solution match / mimic customers implementations of Pega s productsGather common feedback across customers and understand the patterns, innovatively design and develop new tools and utilities to cater to those common needs. Implement these tools at the customer site and work with product management community to integrate them into the core productPega OffersA rapidly growing yet well-established businessThe world s most innovative organizations as reference-able clientsAnalyst acclaimed technology leadership in a massive emerging marketOppurtunities to Understand and work directly with elite Cutomer of Pega in some of most challenging technological implementation of PRPCOppurtunities to work in almost all the core areas of PRPC, Solution frameworks of Pega and components like BIX, AES, etc.The PersonAccountable and Responsible for end to end project deliveryMust be a self-motivated team player who is meticulous and methodical in creating solutionsProactive to identify customer needs, technical approaches and execution roadblocksAbility to learn and adapt quickly in a dynamic environmentAbility to build and nurture a lasting relationship with customers and all stakeholdersExcellent written and verbal communication skills, as exemplified by clear technical approach, issue explanation, documentation of knowledge, and effective intra- and inter-group communicationQualifications will include4-6 years hands-on experience in all stages of software / product development lifecycleGood analytical and reasoning skills with a focus on customer service, success and qualityAbility to independently handle customer interactions and projectsExperience in customer facing roles like pre-sales / consulting is a definite plusAny experience with BPM, CRM products or workflow based applications is a plusExperience in industry verticals (e.g. BFSI, Healthcare, Emerging Verticals) will be an added advantageTechnical4-6 years experience in developing and deploying enterprise applications or productsStrong object-oriented analysis, design and programming skills.4-6 years experience working with Java and different JEE technologies like JMS, JDBC, Servlets, JSP, JPA etc.4-6 years experience in working with RDBMS like Oracle, DB2. Should be proficient with SQL.Experience using Agile development methodologies such as Scrum and Test Driven Development.Hands on experience working with JEE application servers, Unix shell scripting, virtualization technologies, performance engineering tools like JMeter is an advantage.Hands on experience of UI technologies like JSP, DHTML, AJAX and JavaScript including open source libraries.Expertise in integration technologies like Web Services, JMS, ESB is a definite plusExperience working with any BPM tools like IBM BPM, Cordys, Oracle Fusion middleware, Webmethods, Tibco etc. is a definite advantagePrior experience of PRPC is a definite advantageKnowledge of industry trends in technology, exposure to analytics, mobility and cloud technologies will be a differentiator
Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-6

Requirements

Application Programming | Business/Systems Analysis | Database Administration (DBA) | ERP/CRM
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