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Senior Support Professional

Gurgaon, HR
Job Code:
  • Banking & Finance
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Job Details

The ResponsibilitiesScope of RoleThe following position is located in Bangalore, India and can require working shifts in conjunction with colleagues globally.Work with business users to resolve their issues for long term.Escalate as appropriate to support team managerActivitiesTo ensure availability of applications by adhering to SLAs, managing service delivery, developing processes to monitor risks and resolve issues, and personal involvement when required.To build a satisfied customer base by pro-actively managing escalations, ensuring timely turnaround if user queries through prompt and effective communication and reporting.To ensure applications are fully compliant by adhering to processes and security compliance as mandated by standards.To develop automation tools reducing the manual efforts so team gets more bandwidth to take on newly developed application support.Manage system incidents providing timely escalation/recovery actions and management communication.Provide weekend support as part of team rota as well as take part in Disaster Recovery test weekends.Provide a proactive approach to supporting the production environment including presenting ideas to automate manual tasks and reduce the team workloadInvolvement in automation activities of regular tasks aiming at process improvementsKey deliverablesContinue to meet 99.95% ready for business application availability targets.Reduce the overall number of incidents by 20% year on year basis.Reduce the data remediation tasks by automating some of the manual tasks.Build effective knowledge of the Oracle Financials EBS Suite to successfully run GBM FT India as a robust service centre.The RequirementsEssential ExperienceEssentialExperience of working with teams spread across distant geographical locations in different time zones and continent. Working experience in Europe is also suitable.Good troubleshooting and diagnostic abilityDesirableInvestment banking domain experience..Technical CompetenceEssentialSomeone energetic and proactive ideally coming from Oracle eBS techno-functional background with complete understanding of Oracle modules starting from iProc, iExp GL, AP, AR, FA, CE & Oracle PA (project costing & billing) etc.Deep knowledge and experience in Oracle Application Manager, Concurrent processing & concurrent queue customization etc. Working closely with DBA team for concurrent processing issues and enhancement of concurrent queues.Workflow Administration with deep knowledge in workflow engine, knowledge of debugging of various eBS workflow (Invoice Approval, PO/REQ workflow etc).Good experience in implementing and supporting Approvals Management for Procure to Pay modules.Preferable having PL/SQL development knowledge but must be comfortable with eBS SQL queries. Basic Configuration Management experience is also useful.Experience in Procure to Pay Cycle comprises Purchasing, iProc, AP & GLThe role is for a Senior position in Support project so good knowledge of ITIL methodologies like Incident management, Change management etc is highly important.Total IT experience of the candidate ideally for 10-12 years with exclusive experience as Oracle eBusiness System Admin for at least 5 years.At least one full life cycle implementation within Oracle 11i/R12 Procure to pay modules.Supporting multiple eBS production systems, working closely with teams spread across multiple geographical locations.Ready to work in shifts and in weekend for production on-call and other support activities.DesirableBasic Knoweldge in Informatica, SOA, ODI & IAM.QualificationsEssentialA qualification from top class Engineering College, MCA (honours/ 1st class)Experience on Oracle eBusiness (8+ years)Excellent Communication (written and spoken English)Strong analytical skills, persuasion ability and proactive-ness.Willingness to take ownership.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-5


Configuration/Release Mgmt | Database Administration (DBA) | Software Engineer
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