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Senior Systems Analysts

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  • Banking & Finance
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Job Details

Key Accountabilities and Skills required Application Support (100%) Delivery of 2nd Line Application Support services for applications under support. Carry out Incident Management activities according to the process, procedures, and work instructions Be a Single Point of Contact for the end-user community Follow the Incident Management process, procedures, and work instructions Incident registration, initial support & classification and update Incident records Incident Resolution Coordination with 3rd parties - managing conf calls Route unresolved incidents to Back Office Support Staff Provide the end-user with status updates concerning Incident records; Identify opportunities for improvement Obtain the technical and organisational knowledge required to perform these activities Pro-actively keep informed of current and past Incidents, Problems and Known Errors (e.g. if there is a network outage, all Service Desk staff are to be aware) If applicable, escalate to the Incident Management Process Manager Maintain all formal controls, documents and records to auditable levels and in compliance with current AD Application Support operation procedures and documentation standards Ensure key application functions and scheduled activities are completed in a timely manner and within SLA As directed by Application Maintenance and Support manager, participate in project/change activities relating to the application(s) under support, including (but not restricted to) o System Testing (preparation and execution) o UAT (preparation and execution) o System / Business Analysis o Risk and Control All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards Your Skills and Qualifications will include Application Support Competencies Good understanding of the Card Industry specifically commercial cards Knowledge of Card issuing processes is preferred Good knowledge of ITIL framework. ITIL certification preferred Java Certification/Oracle Certifications preferred. Core Technical Competencies Java, J2EE Unix & Shell Scripting SQL Barclays Competencies Drive for results Planning and Organizing Problem Solving /Decision Making Quality - High Standards & Controls Teambuilding / Team player Technical Skills & Knowledge
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-8


Application Programming | Database Administration (DBA) | Software Engineer
Applying for this job will take you to an external site


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