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SENIOR TEAM LEAD (OPERATIONS)


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
07-11-2016
Job Code:
58208034
Categories:
  • Miscellaneous
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Job Details

ResponsibilitiesInternational/ Domestic Sales Experience required.* Responsible for day to day activities of the team* SLA management & Monitoring team performance is a priority* Maintaining Team discipline and adherence* Managing escalation from both Internal & External customers* Strongly Data Analytics, reviewing & preparing various reports regularly .* Identifying process gaps & suggest solutions* Audit & Timely feedback ,coaching and monitoring* Responsible for Roster & Team attendance ,controlling attrition & absenteeism* Need based interaction with clients for delivering unmatched services* Provide Subject Matter Expertise."
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7

Requirements

Any Process - Both BPO Type | Shift Supervision | Technical Process | Telemarketing
Applying for this job will take you to an external site

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