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Senior Technical Consultant

Bengaluru, KA
Job Code:
  • IT
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Job Details

You will join the Genesys managed services practice responsible for managing and supporting a variety of Genesys call canter platforms and projects.The managed services team works with large blue chip organizations with contact centers of varying and complexities.This is a customer facing role that will involve a mixture of working on customer site and ProtoCall One offices.You will be part of the Managed Services team responsible for support and maintenance, troubleshooting, incident, problem and change management, and delivering small to medium scale upgrades and enhancements for the customers Genesys platform.You will be required to lead and manage small teams.You will get involved in a broad range of the Genesys applications including inbound/outbound voice, multi-media, open-media, GVP and WFM. The role involves 24/7 shift work and on-call rota for out of hours and weekend support. Key Functions & Roles of the CandidateKey Genesys skillsGenesys Framework, Routing and ReportingGenesys Info Mart and Interactive InsightsSIP and GVPOutbound solutionGenesys eServicesGenesys WFMSoftphone applicationsThird party integration using GPlus adapters and custom modules Specific Skill SetGenesys training and certificationsFamiliarity with ITIL processesBroad IT understanding including networking, servers, operating systems and databasesExcellent interpersonal and communication skills to mentor and manage teams, deliver training and workshopsAbility to lead customer engagements and manage customer expectationsExcellent written skills to compile reports and documentsSelf-motivated and self-managedCritical thinking and ability to lead teams in crisis situations
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 8-10


IT Consultant
Applying for this job will take you to an external site


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