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Senior Technical Support Engineer


Source:
TIMESJOBS.COM
Date:
09-11-2016
Job Code:
58234015
Categories:
  • IT
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Job Details

Required Skills * 3+ years of Linux experience in the enterprise sector, with excellent administration skills* Thorough knowledge of the Linux kernel, networking, and memory management* Excellent troubleshooting skills, and a passion for problem solving and investigation* Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus* Ability to contribute to the complex customer issues where there's a needExperience 3 to 7 yearsJob Summary The Red Hat Global Support Services team is seeking an Associate Technical Support Engineer with excellent technical and customer service skills to provide support for our enterprise subscription customers. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and provide technical support for customers primarily through the phone and internet. As a Senior Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues both quickly and effectively. The customers you'll interact with are often other engineers, so we'll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system.Primary Job Responsibilities * Provide technical support to Red Hat enterprise customers* Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues* Exceed customer expectations by providing outstanding customer service* Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction* Contribute to the global Red Hat knowledge management system while working on customer issues
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 3-7

Requirements

Software Engineer | System Administration
Applying for this job will take you to an external site

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