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Bengaluru, KA
Job Code:
  • IT
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Job Details

As a Technical Support Engineer, you will provide technical support for the full range of Reltio products. Reltios products are complex, enterprise-level software applications used by Global 2000 organizations. You will function as a member of the global Reltio support team, and work closely with their QA, Engineering, Solutions Delivery, Sales, and Product Management teams to ensure that Reltio is delivering overall superior service and support to their partners and customers.Key ResponsibilitiesProvide technical support to local partners and implementation consultants via telephone, email and the web. Manage each support request to completion including maintaining contact with the partner, documenting the issue, isolating and diagnosing the problem, and resolving the issue where possibleParticipate as a member of the Reltio global support network and assist the team in addressing and resolving support issuesReproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions.Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.Administer a local library of customer environments (databases and software) for use in replicating reported issues.Requirements & QualificationsBS/BE/BTech/MCA degree or equivalent technical experience.8+ years of experience in the software industry.3+ years experience either as a technical support engineer or as an implementation consultant, with experience in front-line contact with customers via phone and e-mail. Experience in second and/or third line support is an advantage.Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solvingExtensive hands-on experience with Java, JSON, REST Services, No SQL databases, ETLStrong BigData technology experienceExcellent communications and interpersonal skillsTrack record of accomplishment and effectiveness within organizationsPreferred skills for this role includeTechnicalExperience and/or familiarity with data analysis activitiesDevelopment and/or Technical Support Experience with J2EE applications and No SQL databases, ETL (PowerCenter), MDM, Cassandra, Amazon AWSFamiliarity with CRM or incident tracking and management systems such as Siebel, Remedy, Clarify, etcPersonal attributesHighly detail oriented, accurate, and organizedAbility to perform comfortably in a fast-paced, deadline oriented work environmentStrong oral and written communication skillsMust be flexible and comfortable with changeApplicant will be a self-starter with a strong desire to grow both technically and in their knowledge of operational business.
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-12


Application Programming | Graphic Designing/Animation/Web Designing | Software Engineer
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