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Senior Test Automation Engineer

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Technical Support Professional with a functional background in Human Capital Management . Reports to the Manager of Support. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resoltuion of each service incident.Has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.HCM Product Suite knowledge is mandatory.Knowledge and/or expertise on atleast one or more modules - Core HR, Oracle Benefits, Self Service/Talent/Performance Management, Recruiting Solutions, HR Security/Admin, Time and Labour (OTL), Learning management/iLearning.Education & Experience## Academics1. BTech, or MTech in Engineer2. MCA or MSc (Maths/Physics/Chemistry) with work experience in working with business applications3. PGDBM/MBA (HR/Operations/Systems) is a plus4. Practical working knowledge of Oracle or PSFT HCM SuiteWorking Experience1. Prior working experience in providing Technical Customer Support2. 4+ years relevant working experience (preferably 2 years working with Oracle/PeopleSoft products)3. Experience in one of the following areas is seen as an advantage - XML - Java, J2EE and Oracle ADF - SOA and Web ServicesFunctional/Technical Knowledge & Skills Excellent analytical and problem solving skills. Strong understanding of ERP product(s), particularly in Human Capital Management Functional/Technical background in assigned product area (i.e.,HCM) and exposure to associated systems and software Technical skills in RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services Ability to read and decipher software Log and Trace files, Web Server Optimization, Server congiruation as well as the ability to act upon the finding to determine a problem resolution. Experience in filtering and updating complex technical knowledge for use in problem resolutionCustomer & Industry Knowledge Excellent track record in providing outstanding and unparalleled customer service Ability to handle difficult or sensitive situations with diplomacy and tactPersonal Attributes Strong time management skills Strong written and verbal English communication skills; multi-lingual a plus Excellent organization and prioritization skills Ability to work efficiently and independently; project management skills a plus Ability to thoroughly carry out, review, and report on all aspects of work Ability to act as a role model to others sets an example of integrity, ethical behavior and professionalism for others to follow Works effectively with international team members to provide seamless service to customers Excellent decision making skills Commitment to process improvement
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-9


Application Programming | Quality Assurance/Testing | Software Engineer
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