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Senior Workshop Supervisor


  • Manufacturing & Production
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Job Details

Key Accountabilities Responsibilities Hold daily weekly monthly staff meetings to keep employees motivated and informed of business operationsProperly manage employees including training developing setting expectations and discipliningGive specific performance feedback to each employee on a regular basisCoordinate hiring and retention of all personnelEnsure low utilization fleet is move to potential regions based on historical data Ensure that documents for transfers with GCC are ready and permits are in hand for movement of fleet Foresee possible problems in transportations or at customer sites and ensure that equipment is delivered safely and on time Supervise and coordinate the operations and personnel to maximize productivity market share revenue and profitReview all contracts raised on a daily basis i e creations amendments suspensions and terminationsProactive fleet management to maximize revenue and minimize asset costsEnsure Salesmen and Rental Managers are aware of slow moving equipmentEnsure that Service Manager is aware of all equipment not available for rentForecast demand utilization and financial performanceAccurately forecast location financial outcome based on projected rental volumeHandle or assist in the resolution of customer service issuesMaintain a high level of customer service ideally above the set CSI Execute effective sales strategies to goal achievement and maintain a high level of customer serviceaddress customer issues in a timely mannerDirect and organize all equipment deliveries and collectionsMonitor and advise on optimum transport fleet size and movement in GCCQualifications and Skills Degree in Mechanical Engineering and preferably MBA Degree in Operations ManagementProven Project Management IT skills ERP related certificationsCandidate must have good exposure with crawler cranes diesel Gensets tower light etcPeople who got similar industry experience are highly appreciatedMust have a valid Kuwait driver s license required Market knowledge in Kuwait is a mustFinancial and business acumenCustomer service resolution practicesExcellent communication techniques and team building Strong problem solving and decision making skills should be apparentMust have the ability to work flexible schedules including holidays weekends if neededLeadership and Sales SkillsCustomer service orientedOperations savvySoftware skills Must have prior exposure to ERP implementation in Rental Sector with ORACLE or MS Great Plains
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