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Service Analyst Help Desk

Bengaluru, KA
Job Code:
  • Retail & Wholesale
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Job Details

Communicate with clients by providing on-call support, during business and non-business hoursSupport and troubleshoot production client environmentsTake ownership of or assist with the logging, reporting, and resolution of application issuesEnsure Oracle Retail and OLR development standards are met in all coding practicesAssist in maintaining the OLR software development environmentBuild and test application enhancements and modificationsAdhere to all OLR policies, processes and proceduresDocument or maintain general retail, Oracle Retail, and/or OLR specific practices and standardsSubmit Knowledge articles per standards for clients and internal knowledge sharingAdditional duties as assignedEssential skillsProfessional approach when dealing with internal and external customers, including clear and concise written and verbal communication skillsDemonstrated sense of urgency and willingness to provide exceptional customer serviceHigh degree of initiative, accuracy, efficiency, and attention to detailAbility to juggle multiple priorities while maintaining a positive attitude under stressful circumstancesAbility to maintain confidentiality when dealing with proprietary informationStrong ability to proactively identify and resolve issuesGood time management skillsAbility to be flexible and adapt to change in a complex global organizationProficient with MS Office applications (Word, Excel, PowerPoint, Visio)Should be willing to work in night shifts (for now it is night shift from office, as they need to work from Micros lab) OR any shift (in the future).During night shift, consultant should be able to acknowledge customer call received from Xstore business users, analyze the issue and provide the feedback accordingly.Must have excellent commination skills, written and verbal communication skills are key apart from the technical skills.Good to have Core Java/Advanced Java, SQL and PL/SQL knowledge
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-8


Application Programming | System Administration | Systems Programming
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