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Service Analyst ( RIB/RMS)

Bengaluru, KA
Job Code:
  • Retail & Wholesale
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Job Details

Communicate with clients by providing on-call support, during business and non-business hoursSupport and troubleshoot production client environmentsTake ownership of or assist with the logging, reporting, and resolution of application issuesEnsure Oracle Retail and OLR development standards are met in all coding practicesAssist in maintaining the OLR software development environmentBuild and test application enhancements and modificationsAdhere to all OLR policies, processes and proceduresDocument or maintain general retail, Oracle Retail, and/or OLR specific practices and standardsSubmit Knowledge articles per standards for clients and internal knowledge sharingAdditional duties as assignedEssential skillsProfessional approach when dealing with internal and external customers, including clear and concise written and verbal communication skillsDemonstrated sense of urgency and willingness to provide exceptional customer serviceHigh degree of initiative, accuracy, efficiency, and attention to detailAbility to juggle multiple priorities while maintaining a positive attitude under stressful circumstancesAbility to maintain confidentiality when dealing with proprietary informationStrong ability to proactively identify and resolve issuesGood time management skillsAbility to be flexible and adapt to change in a complex global organizationProficient with MS Office applications (Word, Excel, PowerPoint, Visio)Should have prior experience working in shifts OR willing to work in any shift (including night shifts).Must have working experience of Oracle Retail batch recovery.Must have experience in technical knowledge in Oracle PL/SQL, Oracle Forms, Shell Script and ProC.Good to have working experience in RIB (Retail Integration Bus) and RMS (Retail Merchandizing System).Education and ExperienceBachelor's degree in a Computer Science or related field.ITIL V3 Foundation certificate preferred2 to 4 year's experience in Oracle Retail, Batch Recovery.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-4


Application Programming | Database Administration (DBA) | Software Engineer | System Analyst/Tech Architect
Applying for this job will take you to an external site


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