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Service Availability Manager

Bengaluru, KA
Job Code:
  • IT
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Job Details

Who you areYou will be the primary contact between Customer and delivery support organization.You will be responsible for leading and directing the delivery team.You will pro-actively monitor the problem, change process of the account, and manage problem and change issues and alerts as needed.You will help to ensure quality of service maintained and manage cost of delivery by looking at better ways to provide service in a cost efficient manner.You will be accountable for leading technical teams to mentor, motivate and help them to maintain high performanceWhat you will do - Be single point of contact for delivery and be the advocate between Service Delivery and the Customer Provide leadership and direction to Delivery teams Handle Operational Issues related to delivery center Provide technical support and participate in the Change Control Board and/or change control process Drive/participate and coordinate crisis management Participate in account plan/strategy As directed by the PE drive/manage subcontractors/ third party providersHow well help you grow -Youll have access to all the technical and management training courses you need to become the expert you want to be -Youll learn directly from expert developers in the field; our team leads love to mentor -You have the opportunity to work in many different areas to figure out what really excites you Single point of contact for service delivery for all Service lines/TechnologyManage all delivery communications with sending geo and end customerEnsure relevant governance /interlock with Sending Geo and technical service linesInterlocking with senior Management in ITD-GD to discuss process improvements for productivity gainsReview service line performance (overall view) and devise improvement plans as requiredIntegrate services to meet service level agreements and budgetsResponsible for service quality, service delivery performance and drives service excellenceDefine, Own Service/Quality Improvement planClient Facing Exposure and Strong Relationship Management skills are a must.Contract ManagementAuthoring SOW, Periodic review & updates through Change ProcessManage the delivery commitments of the GDC according to the contract or SOWResponsible for service delivery audit readinessEnsures Compliance to all Business Controls activities
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Application Programming | Quality Assurance/Testing | Software Engineer
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