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Service Availability Manager


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
14-11-2016
Job Code:
58285425
Categories:
  • IT
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Job Details

-Youll have access to all the technical and management training courses you need to become the expert you want to be -Youll learn directly from expert developers in the field; our team leads love to mentor -You have the opportunity to work in many different areas to figure out what really excites youSingle point of contact for service delivery for all Service lines/TechnologyManage all delivery communications with sending geo and end customerEnsure relevant governance /interlock with Sending Geo and technical service linesInterlocking with senior Management in ITD-GD to discuss process improvements for productivity gainsReview service line performance (overall view) and devise improvement plans as requiredIntegrate services to meet service level agreements and budgetsResponsible for service quality, service delivery performance and drives service excellenceDefine, Own Service/Quality Improvement planClient Facing Exposure and Strong Relationship Management skills are a must.Contract ManagementAuthoring SOW, Periodic review & updates through Change ProcessManage the delivery commitments of the GDC according to the contract or SOWResponsible for service delivery audit readinessEnsures Compliance to all Business Controls activities
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7

Requirements

Application Programming | Project Leader/ Project Manager | Software Engineer
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