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Service Catalog co-ordinator- SME

Bengaluru, KA
Job Code:
  • IT
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Job Details

Key Purpose Statement Service Catalogue coordinator provides Service Catalogue Administration capability and drive requests to closure in timely fashion in accordance to the established SLAsYou will be responsible for driving standardization and adherence around Service Catalogue and also to propose the evolution to meet business expectation and support Customer Satisfaction.What you ll doParticipate in the evolution of Service Catalogue to improve maturity on processes related and effective service capability across a Global AccountDrive standardization simplification and automation based on out-of-the-box functionality.Communicate to key stake holders from chasing resolver groups to performance reporting to management and the client.IMAC coordination (similarities with the IMAC coordination role)Ensure control and adherence of agreed Service Catalogue process, highlight and manage any deviations.Liaise with Service Owners Process Owners and customer delegates to provide consistency between technical perspectiveParticipate in the initiative to improve the usage of Service Catalogue module.Support successful hand-over of new related capabilities into operation.Good knowledge of ITIL framework and related processes such as Request Fulfilment Configuration and Assets Management Incident Management Knowledge Management.How well help you growYou ll have access to all the technical and management training courses you need to become the expert you want to beYoull learn directly from expert developers in the field; our team leads love to mentorYou have the opportunity to work in many different areas to figure out what really excites youRequired Technical and Professional Expertise Six Sigma Lean experience is desirable. Certifications on Service Now and ITIL level foundation and intermediate is desirableStrong business acumen and customer orientedProficient in the use of Microsoft PowerPoint Project Word and ExcelAbility to build liaison with dispersed stakeholders and drive customer servicesData Analysis - Analyse existing BAU data to ensure items are being progressed effectivelyPreferred Technical and Professional Experience Be able to identify issues with open catalogue items and help drive them through to closureAbility to deliver results with right quality and attention to detailPragmatic Proactive and preventive orientation to anticipate and drive issueProven communication and Decision making skillsMinimum of 4 year experience of Service Catalogue
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-9


Administration | Facilities management
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