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SERVICE CENTRE SUPPORT ENGINEER / ASSISTANT MANAGER


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
13-11-2016
Job Code:
58266469
Categories:
  • Engineering & Construction
Applying for this job will take you to an external site
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Job Details

Providing Repair and Calibration support to the group of Telecom Giants and other operators.Should have the manufacturing knowledge of spare parts and their availability.Based on the requirement of a breakdown of equipment, he/she should be able to get the required action and get it repaired with minimum possible time.Desired ProfileWell versed with technology (Understanding of Optical Fiber Communication, Data Communications, TCP/IP protocol, networks, monitoring, Windows).B.E/B.Tech with 3-5 years. 2 experience in support function preferably from telecom domain.Excellent Verbal and Written communication skills.Must be Computer Proficient.Good Knowledge of Microsoft office Suite (Word, Excel, Outlook etc.).Good Knowledge on Operating systems, Hardware, Networking and MS Applications.Knowledge ofTelecom networks and protocol should be a added advantage.Knowledge of Calibration Services should be a added advantage.Experience in Troubleshooting, tracking, and resolution of day-to-day customer issues.Should be able to work under tight deadlines.Should be eager to learn new technologies and business details.Act independently and be self-motivated.Excellent Problem solving and customerservice skills.Should be able to research solutions independently and solve problems.Must have excellent communication skills.Multitasking and coordination skills.Drive for result.Should be able to organise for spare parts from the OEMs either electronic/ mechanical items.Should be willing to work overtime and complete the breakdown repairwork at the minimum possible time.Technical guidance/execution of works, where ever required in the group.Create customer and vendor accounts.Open trouble tickets & resolving Trouble Tickets received on support email, live chat or phone.Testing routes based on sales request and customer requirements.Be online on skype and work on sales/customer/vendor requests.Assist in creation and implementation of documents and procedures to support operations.Should be able to handle all type of customers for services sales viz AMC & Calibration.Create reports and analyse data on a daily basis.Act as a Single Point of Contact for all customers.Maximize ServiceAvailability.Takes end to end Ownership of End user issues till resolution and follow up as mandated by process requirements.Escalate complex problems of team to higher level of expertise within Organization.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5

Requirements

Customer Support
Applying for this job will take you to an external site

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