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Service Coordinator


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
07-11-2016
Job Code:
58224333
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

*Handling the incoming IT requests calls*Logging the calls in SAP*Allocating the calls logged by clients to the technical support (engineers)*Allocating the calls logged by clients to the technical support (engineers)*Prioritizing the calls as per the needs of the process*Categorizing the issues*Resolving the call and ensure the call closure is also maintained within SLA*Escalating the hardware issues to vendor & follow up on the same*Escalating the critical issues to ML Operations team*Responding to IT service requests emails*Maintaining the Assets master & ensuring the asset is been verified*Incident / Change/ Vendor Management*Preparing several MIS reports on the same
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5

Requirements

Project Leader/ Project Manager
Applying for this job will take you to an external site

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