Sign In
 [New User? Sign Up]
Mobile Version

Service Delivery Manager

Bengaluru, KA
Job Code:
  • IT
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Represent as a single point of contact within OMCS, acting as their advocate and act as the primary point of contact for staff No direct reports, but project manage a virtual team of resources Involved in practice development activities either within country, region or worldwide Work as required with designated Implementers, Partners and 3rd parties Work on improvement initiatives as requiredACCOUNTABILITIES Review existing services including to ensure a thorough understanding of the requirements Produce Project Scope Objectives and Approach that outline the Project Management processes and include Generate & manage work plan, key deliverables, resources required, roles and responsibilities, risks, issues and dependencies according to and OMCS standards Produce regular and accurate progress reports Regularly update the users and OMCS team on progress against Plan Implement Service Improvement policy and processes Establish priorities Lead the Change Control Board and co-ordinate global downtime as required and obtain appropriate internal approval Plan for service growthRESPONSIBILITIES Ensure users are satisfied with the OMCS services Represent as a single point of contact, acting as their advocate and act as the primary point of contact on the outsourced services for OMCS staff Manage the OMCS contract or service delivery engagement Maintain and develop an Account Plan and Service Delivery Plan Establish a relationship with OMCS team in order to encourage participation in all activities Plan and deploy Support activities to ensure effective delivery When required participate in pre-sales activities to ensure they reflect realistic project delivery Provide leadership, motivation and direction Monitor and report the progress against the Service Delivery Plan Assure and improve the quality of the service and maintain accurate account information Manage changes to the Service Delivery Plan Identify additional opportunities for to engage with OMCS, such as technical events, business seminars, and Customer Advisory Boards Communicate that the lessons learned on any Project are communicated withinRELEVANT EXPERIENCE and TRAININGAlthough not definitive, the ideal candidate will typically be expected to demonstrate the following attributes Strong Technical Skills. Have a solid understanding in Oracle RDBMS and Oracle Applications, as well as a functional background. Experience in SQL a plus. Strong Project Management Skills Experience in delivering infrastructure and/or application projects, preferably using the OMCS standards and processes. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Excellent team player. Willing to learn new technologies. Strong organizational skills and detail oriented. Excellent problem solving skills. Strong communication skills. Strong customer support skills. University degree, with post graduate technical or management qualifications or other relevant experience. Experience in financial services is preferred, but not required. Project Management Professional (PMP) certification. ITIL Foundation Certification in IT Service Management.OTHER REQUIREMENTS Fluency with written and spoken communication in English is required, and also alignment with customer business hours On-call responsibilities. Detailed Description and Job RequirementsTo develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-15


Project Leader/ Project Manager
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News