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Service Delivery Manager


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
09-11-2016
Job Code:
58238910
Categories:
  • IT
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Job Details

You will be the primary contact between Customer and delivery support organization.You will be responsible for leading and directing the delivery team.What you will do - Be single point of contact for delivery and be the advocate between Service Delivery and the Customer Provide leadership and direction to Delivery teams Handle Operational Issues related to delivery center Provide technical support and participate in the Change Control Board and/or change control process Drive/participate and coordinate crisis management Participate in account plan/strategy As directed by the PE drive/manage subcontractors/ third party providersJoining Location- Bangalore, Chennai, Hyderabad, Pune, Delhi- NCRHow we ll help you grow -Youll have access to all the technical and management training courses you need to become the expert you want to be-You ll learn directly from expert developers in the field; our team leads love to mentor-You have the opportunity to work in many different areas to figure out what really excites youDrive/ manage service quality, performance - own service quality for service provided by the delivery organizationMonitors service-delivery performance with established governancePlans, facilitates & coordinates service improvement measures (SIPs)Participate in technical proposal preparation and submit to Global DPE/Sr DPE/Customer for review and approvalDrives productivity in coordination with service linesContinually identify ways to reduce cost delivering the services and improve serviceClient Satisfaction for Service DeliveryUnderstand client requirements, business opportunity identification, guidance, support and closureOwn service quality for service provided by the delivery organizationEnsure continuous communication & coordination with clientDrives productivity in coordination with service linesDevice action plan based on CSAT reportEnsure positive client satisfaction and client relationship is maintained for service deliveryYou will pro-actively monitor the problem, change process of the account, and manage problem and change issues and alerts as needed.You will help to ensure quality of service maintained and manage cost of delivery by looking at better ways to provide service in a cost efficient manner.You will be accountable for leading technical teams to mentor, motivate and help them to maintain high performance
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5

Requirements

Channel Sales | Corporate Sales | Counter Sales | Relationship/Account Servicing
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