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Service Desk

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  • IT
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Job Details

We are looking for experienced Service Desk Technician. As a member of the Service Desk, you will be responsible for providing a high level technical support and customer service. You will diagnose and troubleshoot end user issues involving desktops, laptops and network services. You need the ability to work independently in a fast paced environment. You will provide Windows & Macintosh desktop and application support. Tasks will include user account administration and technical support for VPN/remote access systems. You will be expected to participate in end user education and orientation. We have a very broad user base, so it is critical that you successfully communicate with individuals who range from non-technical to very technical. You will be an active advocate for the customer. You will be responsible for the timely resolution of customer problems or escalations to the appropriate support group. You will provide case status updates to management, end-users and customers.ResponsibilitiesWilling to work in night shifts and flexible to work in any shifts.Call taking experienceAnswer end-user questions via phone and email on all company supported applications.Perform software installations.Troubleshoot computer problems. Determine source of computer problems (hardware, software, user access, etc.).Advise end-users on appropriate action. Document resolutions for future reference.Participate in assigned projects.Identify process improvements.Perform other duties as assigned.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-5


Application Programming | Desktop Support | Network Administration
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