FIND YOUR DREAM JOB

Sign In
 [New User? Sign Up]
Mobile Version

Service Desk Executive


Source:
TIMESJOBS.COM
Date:
10-11-2016
Job Code:
58247932
Categories:
  • IT
Applying for this job will take you to an external site
  •  
  • Shortlist
  • Email Friend
  • Print

Job Details

Respond quickly to all queries and incidents and be the First line application supportManage incidents, including via telephone, Chat & email.Documentation, recording & updating incident details in CRM tool.Communication, alerting technical staff via assignments and escalating to Resolver groupSupport & Classification, making an initial assessment into the nature of the incident, assessing the Severity, impact and risk.Answering queries and resolution of straight forward incidentsEscalation of unresolved cases to next level application specialist teams.Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.Closure, formally closing incidents.Initial review and evaluation of the case.Communicating major IT incidents to affected customers.1st line application support and diagnosisAssisting the client with L1 and L1.5 Support activitiesShould possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5

Requirements

Application Programming | Software Engineer
Applying for this job will take you to an external site

FEATURED JOBS

© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News