FIND YOUR DREAM JOB

Sign In
 [New User? Sign Up]
Mobile Version

Service Desk Lead


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
08-11-2016
Job Code:
58231003
Categories:
  • IT
Applying for this job will take you to an external site
  •  
  • Shortlist
  • Email Friend
  • Print

Job Details

Create and Maintain Optimal Service Desk Support ExperienceSet goals and objectives for the team1 1s with teamEvaluate individual contributions and create personalized stretch goalsLead team syncsProvide or implement process and procedure that impacts sservice desk goalsCommunicationLiasion between L1s and other departments in tech servicesReports an service Desk trendsMonitors Chat and provides value input across team channelsUltimate escalation point for the teamTicket stops hereTeam DevelopmentAudits ticket ensuring quality and identifying coaching opportunitiesDevelopes and delivers training content to the teamProject ManagementUsher projects to completion based on team member strengths and capabilities
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-8

Requirements

Desktop Support | Project Leader/ Project Manager | Software Engineer | System Administration
Applying for this job will take you to an external site

FEATURED JOBS

© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News