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Service Desk Management (sme)


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
15-11-2016
Job Code:
58292189
Categories:
  • Miscellaneous
Applying for this job will take you to an external site
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Job Details

o In this process you would be assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. Predominantly voice interaction support and also through email, chat & remote support. Exceptional customer service, listening, problem solving and interpersonal skillso Strong verbal and written communication skillso The ability to diagnose, troubleshoot and resolve (and follow up) issues in a fast-paced environment.Any Graduate with minimum 3 years of International B2C Technical Support experience are eligible to apply .
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-7

Requirements

Soft Skills Training | Technical Process | Technical/Process Training | Training
Applying for this job will take you to an external site

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