Service Director – Middle East
- Technical & Skilled
Comba TelecomTrade License: 613818
Comba Telecom is a leading supplier of infrastructure and wireless enhancement solutions to mobile operators and enterprises to enhance and extend their wireless communications networks.
Established in 1997 and listed on the Hong Kong Stock Exchange in 2003, Comba has been through continuous growth reaching a revenue of $880m in 2015 and ~8000 employees spread over 60+ offices globally and 4 advanced R&D Centers. Comba researches and develops wireless technology through its R&D centers in China and USA; with 1000+ technology patents. Its manufacturing base in China features advanced testing equipment and one of the largest microwave anechoic testing chambers in the region to ensure quality of its products. The Company is one of the top 3 Tier 1 global suppliers of Antennas and the largest companies in the Implementation of In-Building Solutions (IBS) and Distributed Antennas Solutions (DAS) globally with deployment projects in 80+ countries.
Comba established its presence in the Middle East since 2008 with offices in the UAE and Qatar and channel partners across the region. It has been providing IBS/DAS/Outdoor solutions, Antennas and repeaters to the leading regional operators. With an aggressive profitable growth strategy, we are actively looking for an experiencedService Directorto join our ME leadership team, be based in Dubai and lead a progressive and innovative organization across the region. He/She will be charged with all delivery services in the ME and accountable for quality and timely deployment of IBS/DAS/OD projects aiming to exceed customers’ expectations and contractual SLAs to enable further profitable growth.
Key duties and accountabilities include, but not limited to, the following:
Manage all services functions; Project Management, Design & Optimization, Site Acquisition, Projects Documentation, Health & Safety
Direct the delivery of all products and solutions and oversee all services projects across the ME region.
Provide strategic direction for profitable growth of all services activities
Ensure cost-effective delivery of services and timely closure of customer projects with the highest quality aiming to exceed contractual services level agreement to enable further profitable growth across the ME region.
Ensure Contract and Statement of Work adherence to implementation, project management, and delivery standards
Provide robust project budget for all presales/RFQ pricing with clear gross profit calculation and risks analysis. Deliver post-sales projects within budget.
Conceptualize and work with other organizations to automate tasks improving efficiency and accuracy
Be the senior representative of Comba ME before customers on all projects/services issues.
Create, maintain, and enforce all processes and procedures for the service delivery organization
Foster teamwork across various groups within the company and within the service delivery organization.
Provide detailed statistics on the performance of the team and provide solutions to better their performance to senior management.
RequirementsMain requirements include: Bachelor's Degree or Master's Degree in Electronic/Electrical Engineering; PMP certification is a key plus 15+ years of relevant work experience in Telecom Industry, preferably in the Middle East. Evidence of strong relationship with key mobile operators in the ME especially the UAE which resulted from a sound delivery track record to these customers. Strong technology and technical background, especially in IBS/DAS/Outdoor systems Possess excellent negotiation, presentation, and communication skills as well as a polished and professional approach; Excellent written and verbal communication skills (English and Arabic); A very well rounded leader to provide overall leadership, direction, and management to the service delivery organization; Must be open and available to the possibility of resolving issues outside normal working hours, seven days a week. Interested party, please email your full resume with cover letter and availability to email@example.com. Please quote our reference number (Ref: SVCD-ME-1) on your email subject. All personal information collected would be kept in strict confidence and to be used for recruitment purpose only.
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