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Service Engineer

Mumbai, MH
Job Code:
  • Manufacturing & Production
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Job Details

Monitor service dealer for service activities.Attend critical complaints not resolved by Service Dealers.Carry out Supervision of Erection & commissioning.Generate customer bank with pump population data.Complying reports as per guide lines set in service policy.Monitor MTTR & resolution time for complaints reported.Enter in to AMCs & O & M contracts with end users.Follow ISO guide lines religiously.ResponsibilitiesMonitor & support service dealer for prompt & quality services to end users.Educate & Ensure registration of complaints is done by dealers /sectors on CRM WEB portalMonitor & improve MTTR as per AOP guide lines. Generate & Maintain Customer data bank Sector wise.Attend critical complaints along with service dealers.Analysis complaint & give feedback / suggestions to customers with out fail.Monitor response time & MTTR of complaints reported at KBL & with Service Dealers.Co-ordinate with service dealers for service complaints received from Sectors & Monitor till resolution.Ensure service claims are received, checked & passed on every quarter sent by Service dealers.Generate service revenue as per target set & credited in CSS account every month.Decide target for AMCs to be entered by Service DealersEducate & Train customers on routine maintenance of our pumps.Collect MIS from service dealers in defined formatsCreate equipment & upload the same at Functional locations in system.Ensure MIS reports are sent to reporting offices on every 2nd of the month.Assist sectors to Issue R.E orders & break down orders in case of short / wrong supply.Ensure adequate trained man power & tools & gauges are available with Service dealersAttend supervision of erection & commissioning if requested by Sectors.Depute service staff from dealers / customers for training as per service training scheduleFollow ISO instruction religiously
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-6


Production Management | Production/Manufacturing/Maintenance | Service and Repair
Applying for this job will take you to an external site


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