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Service Engineer,Senior Service Engineer

Kolkata, WB
Job Code:
265,000 To 270,000 Monthly
  • Marketing & PR
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Job Details

ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as customer facing technical resource and works in collaboration with engineers and othersenior staff as needed to provide effective end user support and issue resolution. Using system analysis techniques responds to the complex application issues for end users. Identifiesproblems and coordinates appropriate corrective action. Identifies and minimizes potential risks. Consults with clients and end-users, to determine hardware, software or system functionalspecifications. Collects detailed information, performs thorough analysis and relies on experience and judgment todetermine the most effective method of resolution. Manages escalated customer tickets in a timely and effective manner. Logs all support desk interactions in ticket system. Escalates problems to other departments as needed. Prioritizes and implements approved system modifications, programs and other such requests ofmedium to high complexity. May serve as a project team member on project implementations; independently completing assignedtasks of medium to high complexity resulting in successful, on time and on budget projects. May supervise and train less experienced staff or project team. Prepares activity reports on support activities. Creates formal documentation including configuration documentation, test documentation, and supportdocumentation. Provide value as a team member in cross functional implementations while demonstrating effectiveinterpersonal skills resulting in successful systems implementation and support. Promote knowledge transfer to influence positive change and strengthen the team's performance Stay abreast of the latest technology trends May provide on-call support coverage via on call rotation schedule as needed Other duties as assigned
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7


Event Planning | Office Management & Coordination | Consumer PR & Publicity | Creative Direction
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