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Service Integration Advisor-ITSO

Bengaluru, KA
Job Code:
  • Oil & Gas
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Job Details

Dimensions and Special ChallengesAn enterprise wide role with the requirement to work in collaboration with people from all parts of the Shell businesses, with multiple suppliers and with the Risk and Controls DepartmentShell has an average volume of 100,000 changes a yearWorking in a virtual team across multiple time zones requires working in shifts to provide 24 x 5 supportManaging time and work-life balance is critical.Managing conflicting priorities to achieve win win solutionsGaining the trust of virtual stakeholdersDelivering through others without formal line management authorityWorking very closely with 3rd party suppliers in order to provide a seamless end-to-end change and release management serviceRequirementsQualifications and SkillsMandatoryA graduate with a minimum of 9-12 years of IT experienceITIL certifications at both the foundation and intermediate level, preferably inRelease, Control & ValidationSkilled in executing and managing operational ITIL processes specifically Change and Release Management across large infrastructure and application environmentsSkilled in data analysis and identifying trends / patterns to address root causes of issuesSkilled in effective problem solvingTechnical Skilled in using Service Management tools, Microsoft Office Excel (tables, charts, pivot tables) & PowerPoint and reporting tools Strong interpersonal and communication skills using different mediumsSkilled in negotiated win win solutions with stakeholderSkilled in being able to influence others without formal authority to deliver desired resultsSkilled in being able to work independently across different organizational boundaries, cultures and in a globally and virtual environmentFluent in the English language both verbal and writtenOpen to rotating between Shifts periodically.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 9-12


Application Programming | Configuration/Release Mgmt | Systems Programming
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