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Service Integration Manager

Secunderabad, Telangana
Job Code:
  • Biotechnology & Science
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Job Details

Account and Relationship Management Ensures good governance is set up and works to ensure stable operations of in partnership with our internal service providers. Works closely with Internal partners (GIS, EWS, ERP etc) to determine the working model, internal operational agreements (OLAs), KPIs and Reporting. Manages strong relationships within these units and in turn, ensure effective service delivery and escalation mechanism. Infrastructure Management Ensures stable operations of infrastructure services for internally hosted GCIT systems and applications. Works closely with Global Infrastructure Services organization to resolve major or repeating incidents, improve and optimize existing services and establish new ones. Controls and optimizes consumption and costs of internal infrastructure services. Works closely with Global Infrastructure Services organization to establish (where applicable) and maintain smooth integrated processes between Service Desk teams across all geographies and GCIT Operations team using standard Novartis tools. Develops and Maintains a Cross Reference Catalogue establishing relationships and dependencies between Commercial IT applications and infrastructure Work with GIS to understand all the various initiatives and evaluate how it impacts Commercial IT then proactively puts together a roadmap / timeline to execute it Coordinates with various application managers to ensure all infrastructure activities are executed per roadmap - test infrastructure patches, server upgrades etc Defines and continuously optimizes processes within scope of responsibility.Minimum requirementsUniversity degree in Informatics, Computer Sciences or similar. Degree in business management is desired. English 10+ years of overall experience and 5+ Years in Infrastructure & service management. Proven Relationship and Account Management experience Fluent English skills.
Additional Degree: B.Sc. (Science)

Experience: 10-15


Accounting/Financial Products | Relationship/Account Servicing
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