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Service Manager-BA


Source:
TIMESJOBS.COM
Date:
18-11-2016
Job Code:
58320519
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Developing technical solutions to business problems, or to advance a company's sales efforts, begins with defining, analyzing and documenting high level requirements. Accountability for the day-to-day delivery of the contracted services. Monitor the Services to ensure that all Service Levels are met or exceeded in con-junction with Customer Management responsibility and accountability for the successful relationship with Customer. Ensure that service quality and targets meet Customers requirements. Attend monthly Service Review Meetings related to the area that the SM is responsible for. Ensure all problems are dealt with in a timely and professional manner. Own, co-ordinate and manage change within the Service delivery function. Establish proactive relationships with customer. Resource planning within own area of responsibility. Understand the current business and propose new proposals, new initiatives. Collaborate with other functions like quality assurance, security, release and test management. Release management experience is must. Report to service delivery manager, provide support for sales cases. Working with programmers, testers and other specialists in international team Handle 70+ Members Team.We expect you to have Proven IT skills, specifically application development (AD) and application maintenance (AM) Experience with large heterogeneous IT environments Over 12 years of experience. 3+ years Team management. English skills - ability to communicate with customer (mails/phone calls)
Additional Degree: BE/ B.Tech (Engineering)

Experience: 12-17

Requirements

Application Programming | Project Leader/ Project Manager | Software Engineer
Applying for this job will take you to an external site

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