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Service Manager-IT Infrastructure


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
12-11-2016
Job Code:
58257621
Categories:
  • Biotechnology & Science
Applying for this job will take you to an external site
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Job Details

Manages the service or service portfolio offered to customers. (Leads decisions to add, freeze, modify or discontinue the service or services within the tower.) Manages processes and resources delivering the service, responsible for overseeing the relevant service delivery team(s), ensuring the coordination of this team in overall planning activities, service delivery and issue resolution. Ensures that all supporting components of the service, including any associated SLAs, OLAs and UCs are aligned and managed as an integrated service. Responsible for the overall continuous improvement, cost reduction and performance of the services. Support the budgeting and resource allocation for the service(s) for which he/she is responsible. Periodically monitors and reviews performance against the SLA/OLA service and/or portfolio. Collaborates with the Sourcing Organization on supplier management and establishes/reviews/approves key contracts with external service providers, as needed Negotiates key SLAs/OLAs, as needed and gets them approved Establishes/Updates/Approves the Service Catalog entries, as needed. May oversee (or chair a committee that oversees) continuous service improvement initiatives associated with ITIL core processes.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 6-11

Requirements

Application Programming | Business/Systems Analysis | Quality Assurance/Testing | System Analyst/Tech Architect
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