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Service Manager

Mumbai, MH
Job Code:
  • IT
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Job Details

9 years experience in computer technology or related fields out of which 5 years as DBA / ETL Must have Teradata experience working as a database administrator, technical consultant or project manager. Degree in Business Technology, Computer Science, or Management Information Systems, Business Administration, Math, Statistics, or Engineering Proficient in the use of Microsoft Office components and personal computers (for generating the many reports required by the customer). Teradata Certified Professional desirable High level knowledge of Teradata tasks, tools and utilities in the following areas Database Administration System Administration Capacity Planning & Performance Management Backup, Archive, and Restore Administration ETL Business Intelligence/Analytics Excellent problem solving skills with demonstrated experience managing and resolving work requests, tracking incidents and issues, and escalating technical problems for resolution when required by other organizations Excellent customer facing skills, including negotiation of change requests, and scope expansions Experience administering and managing Statements of Work and SLAs Project auditing and risk assessment competencies Knowledge of production operations processes and the ability to recommend changes, and to redesign a process to improve the result Ability to encapsulate knowledge for sharing across multiple projects Ability to mentor and technically guide the project leads and team members in the crisis situation on the project deliverables and meeting the SLAs as per the Statements of Work This position will require reviews and management of deliverables with the customer and will also be required to work closely with the Teradata s Managed Services Pre-sales and Accounts team. Facilitate the relationships between the customer, sales team, Global Delivery Center (GDC) and Teradata Americas Call Center (TACC), and Teradata Engineering (software and hardware). You will utilize these relationships to provide account leadership, maximize operations efficiency, customer satisfaction and site team associate satisfaction in the most cost effective manner.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 9-14


Project Leader/ Project Manager
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