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Service Manager - VDI

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

Established global standards should be leveraged. This includeso Ensure support processes meet or exceed agreed to SBG service level commitmentso Service offering overview and detailso Pricing and Total cost of Ownership (Transparency)o Components of the service - understand the different systems used to deliver this service Responsible for the strategy and future direction of the VDI platform and partners with strategy team for both STRAP and AOP planning. Focus on innovative, sustainable strategies Develop flexible operating plans for a changing environment Helps identifies needs / gaps in business technology leverage and builds strategy to address needs across Honeywell Plans service components and pricing for AOP Analyze existing and emerging technologies by partnering with Enterprise Strategy. Continually seek innovative solutions to business problem Lead change and adoption of new processes and technology Understand technology maturation/readiness and leverage into IT investments Understand technology strategy and needs across each of Honeywell s SBGs and plan which technological direction is appropriate to meet business requirements Proactively identify which technologies have the potential to create business opportunities or other relevancy for Honeywell and appropriate timing / approach to introduce Continuously manage the service lifecycle to ensure contemporary services to Honeywell Understand business needs in order to identify discrepancies between the service design, business procedures and how the service is used in reality Responsible for the continuous accuracy and maintenance of any service offering catalog Work to continuously reduce the unit cost of service byo Better understanding cost of the service inside and outside Honeywello Leverage main costs driverso Continuously challenge suppliers Constantly reducing the cost from year to year by optimizing the environment The VDI Service Manager will be hold accountable and will be engaged in major incidents and works with the ES&E (Enterprise Support and Enablement) Group to ensure proper communication and prompt resolution Drive development and adoption of standardized work and repeatable processes Respond with urgency to audit/compliance findings, security incidents ensuring fast/complete/sustainable remediation Design services and solutions with security to protect Honeywell s intellectual property (IP) Act as service advocate for customer; Consistently review customer satisfaction responses and take improvement actions Contracts and vendor management Strong involvement in current contract improvement on finances, service delivery side and transition effectiveness Negotiation of future contract with external vendors, Partners, in coordination with Procurement organization Performance management of Vendors and contracts in compliance to budget and SLA Understand the Enterprise IT global service requirements, aligned with the Businesses into a common Operational vision and delivery plan Organize appropriate communication and "get acceptance" activities Liaison with Business Leaders to establish and integrate a global team, that will develop, align and deliver global operational services and support processes in a follow the sun methodology in support of customer requirement Develop, in alignment with the Business Leaders, an Operational MOS
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-3


System Administration | System Analyst/Tech Architect
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