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Service Planner

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

Ability to multi task as well as handle multiple customer/ASP issues at a timeAbility to provide good time managementAbility to diffuse escalated customer situations through high level problem solvingAbility to communicate with all levels of management and company personnelAbility to use and understand all of the company software necessary for us to provideWorld Class Customer ServiceAbility to work independently and follow directions related to your job with little follow-up by your supervisorAbility to ensure customers is receiving call backs and follows up as communicated by the customer service representativeExpress a positive, professional, and upbeat attitude when speaking with customers/carriersProviding the highest levels of customer service as it pertains to any consumer mattersMaintain the highest level of professionalism at all timesAdhere to all other company policies and procedures relating to customer accountsReceive inbound calls from customers calling for the followingPick up time/day confirmationDelivery time/day confirmationEscalating any issues or concerns to the appropriate department or manager Act as link between business owners/stakeholders and the PKI operator and experts to respond to their needs in terms of certificates delivery, renewal or revocationMaster implemented PKI processes and conduct advanced reviews to ensure constant alignment with business requirementsAct as a primary point of contact for public certificates vendorsCollaborate with Service Desk team to handle PKI incidentsLiaise with the Security team to identify security risks with regards to certificates, especially those regarding sensitive applications and websites ensuring compensatory controls are integrated in existing PKI processesAssist in identifying areas for the improvement of existing PKI processesReview and update existing documentation around PKIIdentify and propose areas for PKI service improvement, delivery to end-usersDevelop communication plans and similar artefactsQualifications Required 5+ years experience in Security or 4+ years experience in the administration of PKI platforms2+ years experience in project managementMasters of Science (MS) or Bachelor of Science (BS) or Associates (AS) degrees in Applied Science, Computing, Engineering, or ITFluency in EnglishMaster of PowerPoint, Word, Excel, VisioExcellent oral and communication skills Preferred 3+ years experience in Microsoft PKI, components, operation & managementExcellent technical writing skillsHigh level of attention to detailFluency in French and/or Spanish and/or Hindi is a plusStrong time management skillsAbility to lead and/or actively participate in working sessions and stakeholder meetingsMust be able to work well with contractors, systems engineers, requirements analysts, and others who may have information necessary for developing security related documentation or processesThorough understanding of technical data architecturesStrong ability in troubleshooting complex issuesStrong knowledge of security programs management
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


Account Services | Any Process - Both BPO Type
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