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Service Project Manager


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
20-11-2016
Job Code:
58283082
Categories:
  • IT
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Job Details

Responsibilities and QualificationsMinimum 4+ years of experience in Project Management and expertise in managing SLA based Support projectsMinimum 4+ years of experience in change management and solid understanding of change management processesAt least 1+ years of ITIL certification is preferred but not mandatoryExcellent communication and inter personal skills required. Should have experience in leading and managing teams and should have experience working with the customers directlyIncident Management- Should have prior experience in handling incidents. ITIL knowledge is required. Certification is desired but not mandatoryMonitoring and tracking Incident SLAs - Should have experience working on support projects. Will be responsible for maintaining SLAs on the projects. Should be having experience to conduct RCA in case of missed SLAsProblem Management and Change Management- Should have understanding of problem management, taking the problem through the problem lifecycle.Must have experience in identify, estimate and plan for the changesPrepare weekly, monthly and quarterly reports as per the pre-determined cadence
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-9

Requirements

Application Programming | Project Leader/ Project Manager | Software Engineer | Systems Programming
Applying for this job will take you to an external site

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