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Servicenow Adminsitrator

Bengaluru, KA
Job Code:
  • IT
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Job Details

As a Servicenow Administrator this position will be based in our India Technology Center, located in Bangalore, India. Looking for an experienced individual that will provide process management and leadership within Incident and Problem Management. You will own the strategic and daily activities of both processes. You will help communicate and drive adoption of policies, standards and best practices across the company. This role is strategic, tactical, leadership and day-to-day hands on. Your responsibilities will range from creating materials and communicating with key stakeholders to assisting in developing effective process vision, direction, scope, proposals, design, usability and controls to daily hands on reviewing and facilitating the resolution of all incidents, major incidents and problemsDesired Skills and Experience2+ years Certified Service Administrator or Service-Now experience4-6 years of experience in IT Service Delivery1-2 years of experience using JavaScript or HTML, good knowledge of web designPrevious experience with relational databases such as MS SQL Server a plusUnderstand Service Desk and Application Resolver Metrics & Industry best practices.Extensive experience with problem and incident management processes, concepts and tools.3+ years experience in an enterprise IT environment in the role of problem manager, incident manager or process analyst.Extensive experience defining and generating reports that include critical success factors and KPI s.Experience with Release or Change management processes, concepts and tools a plus.Excellent written and verbal communication skills, ability to cope with stressful situations.Bachelors degree or equivalent experience
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-6


Application Programming | Software Engineer | System Administration
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