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Services Analyst


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
12-11-2016
Job Code:
58256699
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Using the Axcelerate platform and applications to fulfill client requests, including reports and analysis of dataCreate client accounts and user groups and ensure proper securities have been set for users and user groups Utilize an internal ticketing system to track and manage client and internal requestsProvide client training on the Axcelerate platform utilizing conference applications, like Go-To-Meeting, and occasional onsite visits Assist Project Managers with case specific requestsField client tickets, emails and calls regarding technical issues including but not limited to connectivity, browser compatibility, installation of plugins, and database latency issues Using an automated tool for the ingestion and publication of electronically stored information (ESI) and structured data into the Axcelerate platformUse Axcelerate applications and scripts to perform database updates, including overlays, field creation and persistent highlighting of terms Provide thorough quality checks of new data, productions, and other work product to ensure all standard operating procedures have been followedWhat it takes 4 Years of experience in Production Operations and SupportWork experience with eDiscovery tools a plusWork experience with a law firm a plusExcellent written and oral communication skillsBasic SQL skillsFull knowledge of all MS Office productsBachelor of Science or Engineering
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-9

Requirements

Application Programming | Database Administration (DBA) | Software Engineer
Applying for this job will take you to an external site

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