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Services Delivery Engineer

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  • IT
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Job Details

Services Delivery Engineer is responsible for remote implementation and integration of the NICE platform. The PSE will work with the project team from the sales to services transition through the closure of the project. Scope & Responsibility? Installation and integration of NICE software solutions remotely, while following defined methodology, processes, system requirements and customer specific needs.? Work directly with the implementation team to assist with any technical questions regarding the solution from the kick-off of the project until turnover of the delivered solution to our support center.? Ensure that all components of the technical architecture are properly integrated and implemented.? Communicate and reconcile any design flaws found during the delivery of Nice Solutions.? Assist customers and their vendors with configuration requirements for all Nice Integration points in their environment.? Provide technical expertise of the entire Nice product suite, implementation methodology and/or related technology.? Conduct systems testing for performance and reliability.? Report issues found during implementation and engage support teams for assistance as well as escalate to a higher tiers and management as appropriate.? Provide basic application training and support the client?s Engineers on the NICE applications as required.? Effectively manage time and maintain regular communication and updates to both customer and management.? Estimated 10%-20% travel.? After hours and weekend job required on a frequent basis.Education? BS in Computer Science, Electrical Engineering or related technical degree preferred.? Nice Perform certification preferred? CCNA and MCSE certifications preferred.? HP, Dell, VMWare and Citrix certifications are a plusRequirements? Minimum 3-5 years of systems engineering/technical delivery engineering experience? Thorough understanding of hardware, OS, Telephony, SQL and different software? Understanding Delivery working model & terms? Excellent communication and problem solving skills? Team Player ? Proven ability to work in a team environment? Ability to communicate with multi-cultural teams in other countries? High customer service orientation.? Able to learn and adapt a new technology independently and fast? Able to work in dynamic environments.? Works methodologically and follows process.? Nice Solutions - Experience with the Installation and Integration of Nice Perform solutions into Customer Environments? Servers - Microsoft Server Installation, Configuration and Security. Plug Virtualization solutions? SQL - Microsoft SQL Server Installation and Configuration.Basic scripting? Advantage? Networking - Network Devices (NICs, Switches, Routers, MPLS) and network Troubleshooting (Sniffers and other Network Testing and Analysis tools
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Client Server | Configuration/Release Mgmt | Database Administration (DBA) | Software Engineer
Applying for this job will take you to an external site


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