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Mumbai, MH
Job Code:
  • IT
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Job Details

Description Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for company and for customers. Incident Management Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents. Escalation Management identify potential escalations and alert management proactively. Problem Management Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility. Change Management/Implementation Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer and/or trade/company Information Technology infrastructure needs within area(s) of technical responsibility. Patch and Security Management Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Configuration Management Ensure Configuration Management Database (CMDB) entries are complete and accurate. Solution Design Apply company solutions to meet moderately complex customer and/or trade/companyIT infrastructure needs within area(s) of technical responsibility. Quality Provide continual improvement recommendations/direction setting advice within work team. Project Management Participate in customer and internal projects, including transformation. Lead projects from own responsibility area. Customer Relationship Management Balance internal needs with customers and/or internal businesses/end user s needs within defined parameters. Teamwork Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of technical responsibility. Typically advises or sets direction for May provide leadership for small customer(s) or provide input for larger customer(s) Sub-region or region QualificationsEducation and Experience RequiredBachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experienceKnowledge and Skills RequiredTypical skills include Understanding of technology in direct responsibility (developing) General understanding of related technologies Customer Service General Project Management (developing) Customer/Vendor Management (developing) Business Analysis (developing) General Financial Management
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-7


Configuration/Release Mgmt | Project Leader/ Project Manager | System Administration | System Security
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